REFUNDS AND RETURNS

 1. Donations

1.1. General Policy:

REMAIN is grateful for every donation, financial or in-kind, that supports our mission to empower fathers and their families. As a non-profit organization, all donations are considered final and non-refundable. However, we understand that circumstances may change, and we strive to be as accommodating as possible.

1.2. Exceptions:

In the following situations, REMAIN may consider a full or partial refund for a donation:

• Duplicate donations: If you mistakenly donate twice, we will gladly refund the duplicate donation.
• Incorrect information: If you provided incorrect information during the donation process, such as an incorrect billing address, and the donation cannot be processed, we will refund the donation.
• Unapproved use of funds: If you have evidence that your donation was used for purposes not aligned with REMAIN's mission and values, we will investigate the matter and consider a refund if the evidence is conclusive.

1.3. Refund process:

To request a refund for a donation, please contact us within 30 days of the donation date. Provide your name, contact information, donation amount, date, and reason for requesting a refund. We will review your request and contact you within 7 business days.

2. Fundraiser Items

2.1. General Policy:

REMAIN occasionally sells merchandise and other items as part of our fundraising efforts. Purchases made through our website or at fundraising events are final and non-refundable unless the item is damaged or defective.

2.2. Damaged or defective items:

If you receive a damaged or defective item, please contact us within 30 days of purchase. Provide your name, contact information, order confirmation number, and a description of the damage or defect. We will arrange for a replacement item or a full refund, as per your preference.

2.3. Return process:

To return a damaged or defective item, please contact us for return instructions. We will provide a prepaid shipping label for your convenience. Returns must be received within 14 days of receiving the return instructions.

3. Additional Information:

• All refund decisions are made at the discretion of REMAIN.
• Refunds will be processed within 14 business days of approval.
• We reserve the right to modify this policy at any time without prior notice.

Thank you for your understanding and support of REMAIN's mission.